I could not be happier with my LennyLamb Upgrade carrier purchase! I wanted a carrier that would be comfortable but also one that I will be able to get a lot of wear out of longer term. The pattern is beautiful and the material is so soft. My Bub was already big from birth and this carrier has been really supportive and easy to use. There was a slight confusion between the pattern ordered and what was supplied, but Kiki was across it immediately with options and in the end I love the pattern I ended up with! Kiki was great to deal with and super responsive when I had questions about adjusting the carrier to safely carry my LO. All thanks to the tips from Kiki, I am confident in using this carrier every day now :)