Shipping policy

Cloth and Carry uses carbon-neutral couriers wherever possible, including but not limited to Sendle and Australia Post. Most orders, particularly those travelling to regional areas of Australia and to PO Boxes, will be sent via Australia Post. Tracking will be provided wherever applicable.

We are at the Post Office daily and always endeavour to send your parcel within 24 hours of payment receipt, unless there are unforeseen circumstances or otherwise indicated on our website. Please note that Cloth and Carry is located in Sydney and as such standard shipping interstate, especially to Western Australia, can take up to 7 business days to arrive. This time may be longer during peak periods including during pandemics such as Covid-19, Christmas, Easter and other extenuating circumstances beyond our control.

FREE local pickup from Mount Kuring-Gai, New South Wales is also available at checkout. This will be contactless collection at your convenience, and you will receive an email with full details within 24 hours of payment receipt.

Standard shipping is charged at a flat rate of $10, with express post charged at a flat rate of $15.

Express post is always sent via Australia Post and will generally be sent within 24 hours of payment receipt. Australia Post's Express Post "next day guarantee" has been suspended and therefore this service may not be applicable depending on your location. As such, please note your delivery should be received within 1-3 business days of lodgement at the post office, however remote and interstate orders may take longer.

Wombat & Co Jackets

Please note that Wombat & Co jackets ship directly from Wombat Australasia in New Zealand. Jackets are shipped within 1-2 business days but can take 7-10 days to arrive to you.

Cloth and Carry is not responsible for any shipping delays that may occur with any postal service.

If your parcel goes missing or is damaged we will do our best to assist you to launch an investigation with the courier involved. Please contact us at your earliest convenience to discuss any delivery issues you may have. Cloth and Carry is not liable for loss, damage or theft during transit, so please retain your original packaging, order receipt and tracking number to lodge a claim directly with the courier involved.

Pre-Orders

If your order contains pre-order products, your shipping or collection notification email will be delayed until all of your items are ready for collection.

International Shipping

United States

For US orders, duties and import taxes may apply depending on the product type and total order value.

Cloth & Carry includes prepaid tariffs in the product price. Tariffs are prepaid as per Australia Post requirements.
If any additional charges are due and payable once the package enters the United Stated, the customer is responsible for paying any additional charges to the carrier.

Shipping costs shown at checkout include:

International postage
Insurance to the value of your purchase
Prepaid tariffs

All international shipping costs are non-refundable.

Customs processing times vary by state. Delays caused by US Customs or the carrier are outside our control and do not constitute a fault or late dispatch by Cloth & Carry.

If an order is returned to us because:

additional charges were unpaid,
the customer refused delivery, or
the shipping address was incorrect,

the customer is responsible for:

the original shipping cost,
the return shipping cost, and
any carrier handling or customs fees.

Refunds (where applicable) will be processed minus all shipping and carrier charges.

Once a parcel leaves Australia, responsibility transfers to the carrier. If your order is lost or damaged in transit:

We will assist you in submitting a claim with the carrier.
Refunds or replacements will only be issued in accordance with the carrier’s investigation outcome.
Claims must be lodged within 7 days of the estimated delivery date.

Other Countries

International Shipping rates vary based on location. Rates will be calculated and applied upon checkout. Taxes and duties are not included and may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the recipient. For more information contact your local customs office directly. If your preferred country is not shown at checkout please email us to request an individualised quote: shop@clothandcarry.com.au

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Beautiful pattern and high quality fabric

I really love the fabric of this ring sling, I have it in enchanted nook - fairy. It's so beautiful and soft, and I love that you can see the reverse colours when you add a twist at the side. I am new to ring slings and still getting the hang of it, but I can see how this is such a convenient way of carrying once you're well practiced. I found the videos sent to me after purchasing the ring sling really helpful in learning how to use it.

So comfy!

I purchased the LennyHybrid in Peanut Butter after having previously used a stretchy wrap, Ergo Embrace and Ergo 360. I loved the flat straps and softness of the embrace but my baby needed something a bit more supportive as he got bigger. This half buckle is absolutely perfect! Baby is so nice and snug, especially with the wraps spread over his bottom and the material is so light weight and perfect for the Australian climate. It is a wonderful carrier and feels so much less bulky than my 360, plus I can roll it up on the waist band and fit it into my bag.

I find the shoulder caps fit me better and are less prone to sliding when I add a twist at the front, but I may also just need to work on my strand by strand tightening. I added the Lennylamb lumbar support which makes a noticeable difference for long wear without adding bulk. The straps are quite long which is great for wrapping baby up but they do drag on the ground, I fix this by tying some simple slip knots at the ends to shorten them a bit and then untie these as I wrap. I'm also practicing loosening and tightening the straps without taking the carrier off.

Overall I really adore this carrier. I look forward to wearing it each day and I can't wait to try back carrying once bub is old enough. :)

Fabulous

I had such a good experience shopping at Cloth and Carry. I used the try before you buy as I was sceptical about an onbuhimo with my bad back but it surprised me how comfortable and easy it was to use. The support and Kindness from Kiki was next to none. I’ve already ordered another wrap to try!

So nice and warm, baby fits wonderfully snug! I sized up but probably wouldnt next time for a nicer fit

Brilliant design, plus great service from Cloth and Carry

We loved this carrier. It’s the third structured carrier we’ve tried and we fell in love with the soft but supportive fabric! Both dad and mum love using it :) also appreciate the guidance Kiki provided in troubleshooting the fit.

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Shipping policy

Let customers speak for us